Customer Service

Shipping & Delivery

Mr Snappy’s utilizes multiple order shipping methods. In house, we ship anywhere in the United Kingdom and worldwide. Please allow 1-5 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Bank Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via different shipping providers. To track your order at anytime, you’ll be able to use your Tracking number. SHIPPING METHODS AND ESTIMATED TRANSIT TIMES: (Please allow 1-5 business days for your order to be processed) Ground Shipping: (1-6 business days) 2 Day Shipping: (1-2 business days) Next Day Air: (1 business day) PLEASE NOTE: Mr Snappy’s does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution centre in London.

Privacy & Security

The purpose of this statement is to let you know what information we collect, how we collect it, and under what circumstances we use it. By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.

WHAT HAPPENS TO THE INFORMATION WE COLLECT

The information you give us stays at Mr Snappy’s and with Mr Snappy’s partners. We maintain your information in-house at Mr Snappy’s. If you want to remove your information from our database, call us at (+44) 207-267 9437 or email us at info@mr-snappys.com.

INFORMATION WE COLLECT

Personal Information: We collect and store information that you provide to Melinbrand.com or our Customer Service Department. When you sign-up for the Mr Snappy’s Newsletter, open an account, or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, and telephone number. If you choose to unsubscribe from the Mr Snappy’s Newsletter your email will be removed from our system.

Anonymous Information Through your use of our Website, we may also gather certain information that does not identify you individually (“Anonymous Information”). We collect and store certain information automatically whenever you interact with our Website. For example, we collect your IP address, location and browser information every time you visit Mr-snappys.com. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website to give you the best online Mr Snappy’s experience possible.

USE OF COOKIES

Like many websites, we use “cookies”, files stored on your computer’s hard drive by your browser, to identify you to optimize your Melinbrand.com experience. For example, we use cookies to identify the preferred gender landing page you chose upon your first visit to Mr-snappys.com and to hold items in your shopping cart when you the site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend having your cookies enabled to insure the best Melinbrand.com experience.

USE OF ANONYMOUS INFORMATION

We use Anonymous Information to help us determine how people use parts of the Website and who our visitors are. Anonymous Information is used to help us make Mr-snappys.com better for our visitors. We also use Anonymous Information to provide analytic data to third parties about how our users collectively use the Website.

LINKS TO OTHER WEBSITES

Our Website may contain links to other websites. Our Privacy Policy does not apply to the practices of other websites and Mr Snappy’s is not responsible for the actions and privacy policies of third parties. We encourage you to read the privacy policies of each website that you visit.

CHILDREN’S POLICY

In accordance with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under 13, please have your parents enter their information when personal information is required.

Returns & Replacements

Mr Snappy’s offers a 30 day return from the date of purchase on all products ordered from www.mr-snappys.com All return items must be in new and unused condition, in original packaging, and be accompanied with a return receipt number. To get a return authorization number, please contact Mr Snappy’s Customer Service at (+44) 207-267 9437, Monday through Friday 10am – 6pm, Friday 9am – 5pm. Refunds will be issued in the form of original payment.