FAQ

We here at Mr Snappy’s strive to provide you with the best info and knowledge of what embroidery is about and more importantly what we as a custom cap company are about. Here is an explanation of frequently asked questions and information regarding the different processes we do.

1. What area/location can I embroider on my cap?

Front, sides, back. Unfortunately we cannot embroider on the brim but we can print using textile vinyl or flock. This can be either single names or as a monogram which will cover the whole of the brim which gives a professional and stylish look. Please check the gallery section for images.

2. What kind of file do I need to send you for my logo/artwork?

We suggest that you send us a vector file preferably a jpeg,gif,png or pdf, as they are the clearest at showing the artwork, however if you don’t have a logo or artwork already created you can send us in your rough ideas if you don't have anything computerized and we will bring your design together. Depending on the work involved our prices start from £50 for simple vector conversions and £100 for more complex designs. All digitized (artwork make into embroidery format) designs are charged at £35 per design or discount on multi designs.

3. What happens once I make my deposit and send my design or idea to Mr Snappy’s?

We create a digital mock up of your requested cap design within 1-2 days after receiving the deposit which is 50%. We then send this back to you to confirm. Once you’re happy we will proceed with the custom and once it is completed we will send pic of the finished cap and if you are happy you can pay the remaining balance and we will post it out to you.

4. How do I pay for my order?

You can pay over the phone, via PayPal or you can make a bank transfer payment to our company bank details. We are also accepting Bitcoins on-line and in-store.

5. Can you embroider a portrait or photo that I send in?

Because we’re using thread to create your logo/artwork this is essentially different from computer graphics in resolution and the actual created product. Things that you shoot from your camera or create on your computer just can’t be made with a needle and thread. This is why we will make suggestions for your design and advise you on how we can make your design work. If your logo/artwork is to complex, has to much fine detail or just won’t be realised in thread then we will give you the best answer and alternatives to making your cap design a reality.

7. What are the minimum order requirements?

There are no minimums! Start with 1 piece or a 100 cap order it’s up to you.

8. Can I have a mixture of cap colors and threads?

Yes, you can choose different colour caps and different colour threads for each cap if you want and we wont charge you extra for that service.

9. Do you offer Raised/3D embroidery?

Yes we do 3D embroidery but this is based on your design as not all designs can be created in 3D. Designs that have thin lines or very intricate would not be suitable for this option.

Please see our 3D embroidery section for more info or have a look at out portfolio images.

10. What is your turnaround time?

Our business is all about giving our customers a high quality product in a short space of time, so we can have a the finished cap done in 1-3 days if its a text design from our custom designer tool and 3-5 days for customers own design but this all depends on having the selected caps and colours in stock as some of our caps are ordered from Germany and other parts of the world, so some caps sell out faster than others which can cause delays specially if we are waiting for our deliveries to arrive. If there are any issues with our caps we will inform you as soon as possible but usually we have all colours in stock.

11. Can I place a rush order

Yes! but like we said all depends if the caps and thread/print colours are in stock.

13. Do you repair damaged caps?

Yes we can but it depends on what the damage is, we can repair damaged snapback adjustments from as little as £5.  we will be providing more services in the coming months so please contact us for more info.

14. Can you manufacture caps?

Yes we can help you with that, Our minimums start from 50 units per colour and style from our factory in Europe and also we provide 144 pieces per colour per style from our Asian factory which has a standard and cheaper price rate of £8 per cap which includes caps shape, fabric of choice, inside brand tapping, swing tag, woven label and metallic brim sticker. Production take about 3-5 weeks for 50 units and and 4-7 weeks for 144 units. Sent us an email of what you want done or if you have design specifications and we will be happy to help you.

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